Last updated: September 19, 2026
Birdiesdeal stands behind the products we sell. This policy explains what is covered, what is not covered, and how to make a warranty claim.
What Is Covered
We offer a limited warranty on footwear and apparel purchased directly from birdiesdeal.com. This warranty covers manufacturing defects that appear under normal use within 30 calendar days of delivery.
Manufacturing defects include:
- Stitching that comes apart under normal wear
- Sole separation not caused by misuse
- Broken zippers, buckles, or hardware that fail during normal use
- Material defects such as tears or holes present before wear
This warranty applies only to the original purchaser and only to items purchased from Birdiesdeal. It does not transfer if you resell or gift the item.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear, including fading, scuffing, or stretching over time
- Damage caused by misuse, accident, improper care, or alterations
- Items used for purposes other than normal personal wear
- Items purchased from third-party sellers or resale platforms
- Cosmetic issues that do not affect function and were disclosed at purchase
If you are unsure whether your issue is covered, contact us at info@birdiesdeal.com before returning the item.
How to Make a Warranty Claim
- Email info@birdiesdeal.com with your order number, a description of the issue, and photos showing the defect.
- We will review your claim within 1–2 business days.
- If your claim is approved, we will provide a prepaid return label and instructions.
- Once we receive and inspect the item, we will either issue a replacement (if available) or a full refund to your original payment method.
If the item is no longer in stock, we will issue a refund instead of a replacement.
Relationship to Return Policy
If your item is within the 30-day return window and the issue is a manufacturing defect, you may use either this warranty process or our standard Return & Refund Policy. Both are free to you, and both result in a refund or replacement. The warranty process is specifically for defects that appear after the standard return window but within 30 days of delivery, or for defects that require inspection before approval.
Timeframes
| Stage | Timeframe |
|---|---|
| Claim review | 1–2 business days |
| Return label issued (if approved) | With claim approval |
| Refund or replacement processed | 1–2 business days after we receive the item |
| Bank posting of refund | 7–10 business days |
Contact
For warranty questions, email info@birdiesdeal.com or call +1 270-727-8282 during our service hours: Monday – Friday, 9:00 AM – 6:00 PM (CT).